Mortgage Broker in Columbus OH | Home Loans | (614) 505-0620

Rao Shen is truly your mortgage lifesaver! Highly, highly recommended! Choosing Rao Shen to handle my mortgage was one of the best decisions I made! We previously worked with another mortgage broker who was extremely unprofessional. He forgot to lock in my interest rate for 20 days and didn’t tell me until almost three weeks later that I didn’t even qualify for a conventional loan. Rao Shen literally saved my mortgage! She stepped in, found the best conventional loan program for my situation, and helped me purchase the home of my dreams. She is fluent in both Chinese and English and patiently explained every detail of the mortgage process to me in Chinese. She was incredibly responsive, professional, and dedicated, always willing to help me resolve every issue, big or small. Thanks to Rao, everything went smoothly, and we successfully closed on our home! I cannot recommend Rao Shen highly enough. If you are looking for someone who truly cares about her clients, knows the mortgage industry inside and out, and can get the job done, Rao is the person you want on your side.

James McBain and the excellent team at Liberty Capital were easy to work with, responsive to our inquiries, and exceptionally helpful. They made doing business with Liberty Capital a breeze. I highly recommend them for all your real estate financial needs.

⭐⭐⭐⭐⭐ Highly Recommend! I’m extremely happy that I chose Rao Shen(Bilingual) to help me with my mortgage loan process in my language. She is incredibly professional, patient, and knowledgeable. With her guidance, I felt like I had nothing to worry about throughout the entire process. Rao spent nine months patiently guiding me on how to prepare my documents and improve my credit score before we even started the loan process. During the application and underwriting process, she also helped me prepare multiple letters of explanation and made sure everything was properly documented and submitted. Thanks to her hard work, guidance, and attention to detail, I successfully passed the underwriting process and was able to get the loan amount I needed. Honestly, without Rao, I don’t think this loan would have been possible. She went above and beyond to help me, and I truly appreciate everything she did for me. I highly recommend Rao Shen to anyone looking for a professional, knowledgeable, and trustworthy mortgage loan professional!

Really fast and professional people. Everyone went over and above for me to get what I needed

Very responsive, smooth service! Would recommend.

Really enjoyed working with James and Laura. They were extremely responsive to all the questions I had and got us a rate we were really happy with. I'd work with them again!

I had an excellent experience working with Shen Rao at Liberty Capital. From the beginning, Shen recommended the loan product that best fit my situation and took the time to explain all of my options clearly. Whenever I had questions or ran into any issues, she responded quickly and always found a solution. Her communication was prompt, professional, and reassuring throughout the entire process. Thanks to her hard work and expertise, my loan closed smoothly and on time. I truly appreciate everything Shen did for me and would highly recommend both her and Liberty Capital to anyone looking for a reliable mortgage lender.

James & his team were incredible! As first-time home buyers, we didn't know what to expect, but we were thoughtfully taken care of throughout the whole process. And we learned a lot along the way! We're so thankful for James' guidance and support.

Great experience.

Over the past few months, Ms. Rao Shen has helped us refinance with great care and dedication. Her service has been highly professional and very efficient. We are truly grateful to her.

Just closed my fourth home with James and his team. I cannot tell you how much confidence I put in him to get us the best rate and to get things over the finish line on time. This one had some difficulty, some delays due to circumstances beyond anyone’s control, and last minute chaos, without him, it would not have closed on time. We highly recommend with confidence.

Shen Rao goes above and beyond for her clients and has helped me in the process of successfully securing my first condo. As a first time home buyer, I am always nervous and she was attentive and open to any questions I had. She took the time to explain each step of the process in a way that made everything feel manageable and clear, which really helped ease my anxiety. Her professionalism, patience, and genuine care made a stressful experience feel smooth and even exciting. I always felt like I was in good hands, and it was clear that she truly had my best interests at heart. I’m incredibly grateful for her guidance and would highly recommend her to anyone looking for a knowledgeable and dedicated real estate professional.

I had an excellent experience working with Rao Shen as my loan officer. My situation was not straightforward, and I had already faced difficulties getting approved by other banks. Rao went above and beyond to guide me through the process, stayed patient with every detail, and ultimately helped me secure the loan when it felt nearly impossible. What really stood out was her professionalism, responsiveness, and genuine willingness to help. She took the time to explain everything clearly and made sure I felt confident every step of the way. Because of my positive experience, I’ve also recommended Rao to several friends, and she has successfully helped them obtain their loans as well. It’s rare to find someone so dedicated and reliable in this field. I highly recommend Rao Shen to anyone looking for a trustworthy and capable loan officer.

This lending institution is highly professional and responsible. The entire process was smooth, efficient, and transparent, which gave me great confidence and peace of mind. The team was patient, attentive, and always willing to answer every question in detail. They truly put their clients first and provided outstanding service from start to finish. I highly recommend them to anyone looking for reliable and trustworthy financial support.

Shen Rao is my loan broker. She provided exceptionally professional service and gave patient, thorough explanations throughout the process. She helped me with translations and prepared all the necessary documents, ensuring a smooth loan process. I am very satisfied and highly recommend her.

We had a non traditional difficult case that was handled by Ms.Shen and she was able to have the case approved within a very short amount of time. She is on it!

James and his team were amazing! Made the process easy! Highly recommend

Shen is the best broker I ever met. We worked for a few properties, and she made the process very smooth and quick!!

Shen Rao was extremely professional and made the whole mortgage process fast and smooth. I really appreciate how quickly everything was completed.

I cannot recommend Liberty Capital Services more!! And here's why... I learned about Jarrod through my brother who also used him, and calling Jarrod was the best thing I could have done. He helped me through the process of obtaining my first home loan, and then again out of the blue with a refinance a few years down the road when life got a little messy (as it often does!). Since then, I've referred so many friends and others to him, because he makes the process SO simple! On top of that, he's very easy to talk to and truly feels like talking to a close friend (who swears a lot and tells you like it is haha). You absolutely cannot go wrong contacting him for your loan needs!! THANK YOU ENDLESSLY, JARROD. I could not have done any of this without you!

Jarod is super helpful if u ever have the chance to go through him i definitely recommend him.

James and Laura were awesome to work with. They made our first time buying a home a breeze and helped us feel at easy throughout the process. No question was too small. They are very friendly and I would recommend to anyone looking for competitive rates and great customer service. Thank you Liberty Capital!

Look no further for your mortgage needs, seriously! You can do the traditional way and look for three lenders, but you'd be wasting your time. Jason Krasnow at Liberty Capital is bar none. First, he educated me on the pre-qualification process. Second, he was communicative throughout the whole process. Third, and most importantly, he made sure I was able to close on my property. Jason made the mortgage process easy and hassle free. A big plus for someone new to the home buying process. 10/10 would recommend Jason to anyone, new or seasoned, in the real estate world.

Amazing financial services. Thought this process would be harder but James made everything go by so smoothly and easy! Best experience and will recommend to everyone !